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Nov
23

Farewell Thomas Nelson

Last Friday was my last day at Thomas Nelson. I can still remember Sam Moore, during a conversation in his office, saying, "Hire him!" That was six years ago and [...]

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Posted on: November 23, 2009 in Bibles, Current Affairs, Leadership, New Products, Religion
Oct
20

Delegating Customer Service

Flying this week reminded my how frequently companies delegate customer service activities back to the customer. It's like delegating backwards. Just in the airline industry alone, customers now handle their [...]

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Posted on: October 20, 2009 in Customer's Heart, Leadership, Retailing
Oct
16

Free Women of Faith 2-Day Event Pass

Our Bible marketing team has partnered with Women of Faith to put together a fun promotion for this fall that could represent a million dollar ticket giveaway if all the [...]

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Posted on: October 16, 2009 in Bibles
Oct
01

Handlebars, Program Code and Motivated Employees

A few weeks ago I had the privilege of visiting Logos Bible Software. We are fortunate to have them as partners with us as they are the backbone of the [...]

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Posted on: October 1, 2009 in Bibles, Customer's Heart, Leadership, Retailing, Web/Tech
Sep
25

The Power of Gathering Input

Yesterday, I had lunch with a friend of mine who is a consultant for a local technology firm. We’ve known each other for years and I always appreciate his insights [...]

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Posted on: September 25, 2009 in Leadership
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Trust is the winsome wedding of faith and hope.

Brennan Manning

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