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Jun
03

In ‘n Out or Ruby’s Diner – Who Makes the Best Burger?

I really love Southern California. It’s my home, my heritage and just a fun place to hang out for vacation. What fun it was the other night to sit in [...]

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Posted on: June 3, 2008 in General
Jun
02

Creating Customer Experience with Felt Need Merchandising

On Friday I had the privilege to speak at the Book Expo America convention in Los Angeles. It was a tremendous opportunity to connect with retailers from around the world [...]

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Posted on: June 2, 2008 in General, Retailing
May
23

Retailing

Very early in my retailing career we were hit by several things that negatively affected our business. First, after being the only game in town, the city decided to construct [...]

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Posted on: May 23, 2008 in General, Retailing
May
13

Experiencing Art’s Master’s

Last Sunday my wife and I toured Nashville’s Frist Center for the Visual Arts. I came away inspired, excited and downright humbled as we walked through the galleries and saw [...]

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Posted on: May 13, 2008 in Leadership
May
07

Problems, Problems

The last few months my team and I have been working through a number of problems. I’ve struggled trying to find the right levers, the right way to control the [...]

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Posted on: May 7, 2008 in Leadership
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Trust is the winsome wedding of faith and hope.

Brennan Manning

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