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Sep
23

Don’t Forget the Employees

Oftentimes companies speak clearly about their goals for serving customers, but forget that it’s the employees who daily carry their flag. A major airline, several years ago, launched an expensive […]

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Posted on: September 23, 2005 in Leadership
Sep
15

It Starts With You and Me

All of us want to exceed in our business. We want to produce the best products, watch sales soar and profits multiply. We spend our time searching for the right […]

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Posted on: September 15, 2005 in Customer's Heart
Sep
09

A Person with the Right Focus

I had the opportunity this week of being part of a sales call to one of our company’s major accounts. The buyer (we’ll call him Jim) was new to our […]

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Posted on: September 9, 2005 in Customer's Heart
Aug
24

What’s Your Organization’s Mission

Generally to define an organization’s mission you start with lofty platitudes, you scan the globe for words, and your head’s in the clouds looking for some cosmic intervention to help […]

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Posted on: August 24, 2005 in Customer's Heart
Aug
17

Capturing Their Heart

Capturing a customer’s heart is so much more than just giving good service. I can shop in several places and receive great service, but their sterile approach to it all […]

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Posted on: August 17, 2005 in Customer's Heart
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Trust is the winsome wedding of faith and hope.

Brennan Manning

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