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Sep
09

A Person with the Right Focus

I had the opportunity this week of being part of a sales call to one of our company’s major accounts. The buyer (we’ll call him Jim) was new to our […]

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Posted on: September 9, 2005 in Customer's Heart
Aug
24

What’s Your Organization’s Mission

Generally to define an organization’s mission you start with lofty platitudes, you scan the globe for words, and your head’s in the clouds looking for some cosmic intervention to help […]

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Posted on: August 24, 2005 in Customer's Heart
Aug
17

Capturing Their Heart

Capturing a customer’s heart is so much more than just giving good service. I can shop in several places and receive great service, but their sterile approach to it all […]

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Posted on: August 17, 2005 in Customer's Heart
Aug
12

In the Beginning

All of us are wonderful starters. The new weight-loss program, exercise program, and the new class on sculpture all spark our adrenalin and we’re off the races. We dig right […]

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Posted on: August 12, 2005 in General
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Trust is the winsome wedding of faith and hope.

Brennan Manning

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