Wayne has spent much of his career in and around retailers. He has a heart for the customer and proven methods that drive sales, profits and complete customer satisfaction. A successful retailer himself, he also regularly consults with retailers.
Here a a sample of Wayne’s insights into retail:
Flying this week reminded my how frequently companies delegate customer service activities back to the customer. It's like delegating backwards. Just in the airline industry alone, customers now handle their […]
Read More...A few weeks ago I had the privilege of visiting Logos Bible Software. We are fortunate to have them as partners with us as they are the backbone of the […]
Read More...Over the last several days my wife and I have been underserved by a local furniture store. For context, we bought new furniture for our living/gathering room in June. Our […]
Read More...I really enjoy American Idol. There's all that talent, there's the advice from the judges, there's competition and there's a winner who is picked by the public. No doubt it's […]
Read More...Over a year ago I wrote a Blog article on making great products. I realize, with the release our new Chronological Study Bible that I was missing a key ingredient […]
Read More...In June I was honored to present a seminar to booksellers from around the world. Thanks to vimeo.com my Keynote presentation, with a voice over from me, can be easily […]
Read More...Two friends of mine wrote outstanding Blog articles that, if you haven't read, you really need to. First, Maurilio Amorim Blogs about a retailer who knows how to give extraordinary […]
Read More...Retailing is one of those oxymoron businesses – it’s simple and complex. It’s fun and it’s hard work, Many successful retailers take great pains to focus on the basics and […]
Read More...It was an incredible way to spend an evening. When Mark Kuyper of ECPA announced that Word of Promise was the Christian Book of the Year (I know what you’re […]
Read More...I was talking to our VP of ABA (general market) sales yesterday. He told me that since January independent bookstores in his market are outpacing the large chains like Barnes […]
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