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Wayne has spent much of his career in and around retailers. He has a heart for the customer and proven methods that drive sales, profits and complete customer satisfaction. A successful retailer himself, he also regularly consults with retailers.

Here a a sample of Wayne’s insights into retail:

 
Jun
27

Stop Disappointing Customers

For the past several weeks I’ve been immersed in discussions with retailers about customer disappointment. Imagine being a retailer and knowing that many of your customers are leaving your store […]

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Posted on: June 27, 2006 in Publishing
Jun
05

Recognizing Your Customer’s Need

So often it’s the little things that matter the most as stores struggle to stand out from the crowd. One positive edge recognized by many retailers is great service. One […]

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Posted on: June 5, 2006 in Publishing
Apr
26

Turning Off the Core Customer

Yesterday, my wife visited a multi-product line specialty store for some greeting cards. May is one of those months for us – lots of birthdays and, of course, Mother’s day. […]

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Posted on: April 26, 2006 in Publishing
Dec
01

What’s Right with Retail

First, I want to thank all the people who emailed me about the article last week. It was good hearing from all of you and I appreciated your comments. As […]

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Posted on: December 1, 2005 in Publishing
Nov
22

What’s Wrong with Retail?

I am asked this question a lot. Because of my background in retail, people (retailers, suppliers, and even shoppers) seem to want to know my opinion. Realize this, I enjoy […]

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Posted on: November 22, 2005 in Publishing
 

Trust is the winsome wedding of faith and hope.

Brennan Manning

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