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Wayne has spent much of his career in and around retailers. He has a heart for the customer and proven methods that drive sales, profits and complete customer satisfaction. A successful retailer himself, he also regularly consults with retailers.
Here a a sample of Wayne’s insights into retail:
Recognizing Your Customer’s Need
So often it’s the little things that matter the most as stores struggle to stand out from the crowd. One positive edge recognized by many retailers is great service. One […]
Read More...Turning Off the Core Customer
Yesterday, my wife visited a multi-product line specialty store for some greeting cards. May is one of those months for us – lots of birthdays and, of course, Mother’s day. […]
Read More...What’s Right with Retail
First, I want to thank all the people who emailed me about the article last week. It was good hearing from all of you and I appreciated your comments. As […]
Read More...What’s Wrong with Retail?
I am asked this question a lot. Because of my background in retail, people (retailers, suppliers, and even shoppers) seem to want to know my opinion. Realize this, I enjoy […]
Read More...
It got me when you said that w ...
[…] former publishing ex ...
Hi Wayne, I just wrote a revie ...
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