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Feb
26

Why Extraverts Say What they Think

Two news items caught my attention this week. One was Chicago White Sox Manager Ozzie Guillen’s new Twitter account and the other was Tony Kornheiser's snide cracks about ESPN anchor […]

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Posted on: February 26, 2010 in Leadership
Feb
22

Ready, Willing and Able

I've posted many times about change and it's because it's endemic to our culture, society and workplace. We move at the speed of Google and building lasting organizations means they […]

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Posted on: February 22, 2010 in Culture, Leadership
Feb
17

Building a Lasting Foundation

When planning or making changes, leaders have a choice. They can go for a quick fix or for slowly building a strong and lasting foundation. They can lay sod or […]

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Posted on: February 17, 2010 in Leadership
Feb
10

Don’t Manage the Measurements;
Manage to Maximize

Many businesses and organizations make the mistake of managing the measurements of their business and not the outcomes. They seek to manage “sales” or their “profits” and frustrate themselves, their […]

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Posted on: February 10, 2010 in Customer's Heart, Publishing
Feb
08

Impressions Count – Story Continued

In my last two posts I've been writing about the importance of first, last and unusual impressions. Last Friday, I lived one.   Let me give you some background. We […]

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Posted on: February 8, 2010 in Leadership, Publishing
 

Trust is the winsome wedding of faith and hope.

Brennan Manning

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