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Feb
03

The Unusual Impression

In my last post I wrote about the importance for any business of the first and last impressions a customer receives. I mentioned that we are wired to remember first, […]

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Posted on: February 3, 2010 in Customer's Heart, Leadership, Publishing
Feb
01

First, and Last, Impressions Count

If I were to list a group of numbers, have you look at them, then ask people to try and remember them, chances are that most people would remember the […]

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Posted on: February 1, 2010 in Customer's Heart, Publishing
Jan
26

Lessons Leaders Can Learn from the Massachusetts Election

It was a startling change in American politics. A state with 11% registered Republicans actually elected one to the vacated Senate seat of Ted Kennedy. It's unbelievable when you realize […]

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Posted on: January 26, 2010 in Current Affairs, Leadership
Jan
15

Spelling Out the Vision Statement

In my last post I suggested that leaders provide their organizations with vision. While managers work on the day-to-day details, leaders need to be looking ahead and have a compelling […]

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Posted on: January 15, 2010 in Leadership
Jan
11

The Difference Between Leaders and Managers

Many companies and organizations make a mistake of thinking that managers and leaders are the same when they really are not. Most successful companies or organizations realize they need  both. […]

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Posted on: January 11, 2010 in Leadership
 

Trust is the winsome wedding of faith and hope.

Brennan Manning

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