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Dec
01

What’s Right with Retail

First, I want to thank all the people who emailed me about the article last week. It was good hearing from all of you and I appreciated your comments. As […]

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Posted on: December 1, 2005 in Publishing
Nov
22

What’s Wrong with Retail?

I am asked this question a lot. Because of my background in retail, people (retailers, suppliers, and even shoppers) seem to want to know my opinion. Realize this, I enjoy […]

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Posted on: November 22, 2005 in Publishing
Nov
10

Covering all the Bases

A couple of weeks ago a few members of my team and I had the priviledge of visiting Group Publishing in Loveland, CO. When we entered the office, with the […]

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Posted on: November 10, 2005 in Leadership
Oct
11

We Fake it, till We Make It

The surprised look on Martha Stewart’s face told the whole story. A contestant told her, in the famous board room, that in her current position (local news caster) most of […]

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Posted on: October 11, 2005 in Customer's Heart
Sep
23

Don’t Forget the Employees

Oftentimes companies speak clearly about their goals for serving customers, but forget that it’s the employees who daily carry their flag. A major airline, several years ago, launched an expensive […]

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Posted on: September 23, 2005 in Leadership
 

Trust is the winsome wedding of faith and hope.

Brennan Manning

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