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A Person with the Right Focus
I had the opportunity this week of being part of a sales call to one of our company’s major accounts. The buyer (we’ll call him Jim) was new to our […]
Read More...What’s Your Organization’s Mission
Generally to define an organization’s mission you start with lofty platitudes, you scan the globe for words, and your head’s in the clouds looking for some cosmic intervention to help […]
Read More...Capturing Their Heart
Capturing a customer’s heart is so much more than just giving good service. I can shop in several places and receive great service, but their sterile approach to it all […]
Read More...In the Beginning
All of us are wonderful starters. The new weight-loss program, exercise program, and the new class on sculpture all spark our adrenalin and we’re off the races. We dig right […]
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