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Aug
11

Creating a Dialog with your Customers

In a recent interview with Seth Godin, Guy Kawasaki asked about companies that had created brands by dialoguing with their customers. Unfortunately neither man (both of whom I feel are […]

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Posted on: August 11, 2006 in General
Jun
27

Stop Disappointing Customers

For the past several weeks I’ve been immersed in discussions with retailers about customer disappointment. Imagine being a retailer and knowing that many of your customers are leaving your store […]

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Posted on: June 27, 2006 in Publishing
Jun
05

Recognizing Your Customer’s Need

So often it’s the little things that matter the most as stores struggle to stand out from the crowd. One positive edge recognized by many retailers is great service. One […]

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Posted on: June 5, 2006 in Publishing
Apr
26

Turning Off the Core Customer

Yesterday, my wife visited a multi-product line specialty store for some greeting cards. May is one of those months for us – lots of birthdays and, of course, Mother’s day. […]

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Posted on: April 26, 2006 in Publishing
Mar
09

Decision Making Types

Many executives struggle with how to best make decisions. At several levels from strategic planning to tactical implementation they wonder if and when team members (or the company at large) […]

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Posted on: March 9, 2006 in Leadership
 

Trust is the winsome wedding of faith and hope.

Brennan Manning

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