Blog

 
  • Search

Sep
06

Movement vs. Clarity

So many times leaders sacrifice clarity for movement. We start our group or organization down a path to achieve results and when bad things happen (and they will) we abandon […]

Read More...
Posted on: September 6, 2006 in Leadership
Aug
22

Don’t Script Customer Service

This weekend I wanted to cancel one of my credit cards. In a sincere attempt to simplify my life I want to channel my bills into one system, not multiple. […]

Read More...
Posted on: August 22, 2006 in Customer's Heart
Aug
11

Creating a Dialog with your Customers

In a recent interview with Seth Godin, Guy Kawasaki asked about companies that had created brands by dialoguing with their customers. Unfortunately neither man (both of whom I feel are […]

Read More...
Posted on: August 11, 2006 in General
Jun
27

Stop Disappointing Customers

For the past several weeks I’ve been immersed in discussions with retailers about customer disappointment. Imagine being a retailer and knowing that many of your customers are leaving your store […]

Read More...
Posted on: June 27, 2006 in Publishing
Jun
05

Recognizing Your Customer’s Need

So often it’s the little things that matter the most as stores struggle to stand out from the crowd. One positive edge recognized by many retailers is great service. One […]

Read More...
Posted on: June 5, 2006 in Publishing
 

Trust is the winsome wedding of faith and hope.

Brennan Manning

©2014 Wayne Hastings. All Rights Reserved. Site by Birdsong Creative.