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Apr
26

Turning Off the Core Customer

Yesterday, my wife visited a multi-product line specialty store for some greeting cards. May is one of those months for us – lots of birthdays and, of course, Mother’s day. […]

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Posted on: April 26, 2006 in Publishing
Mar
09

Decision Making Types

Many executives struggle with how to best make decisions. At several levels from strategic planning to tactical implementation they wonder if and when team members (or the company at large) […]

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Posted on: March 9, 2006 in Leadership
Feb
27

Staying Aligned

As a leader, one of your primary jobs is to take every opportunity to keep the vision and values of the organization in front of your people. It’s so important […]

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Posted on: February 27, 2006 in Leadership
Feb
17

Times they are a Changin’

I was and remain a big Bob Dylan fan — especially the early folk-blues music that seemed to leap from his pen directly to my brain. He just has a […]

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Posted on: February 17, 2006 in Customer's Heart
Feb
03

Bringing Back the Faithful

This week started on a bad note. My iMac went down on Monday and left me stranded. My first response was to call my local Apple store, but they don’t […]

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Posted on: February 3, 2006 in General
 

Trust is the winsome wedding of faith and hope.

Brennan Manning

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