Archive for February, 2008

 
  • Search

Feb
08

Enjoying Retail with Over-the-Top Service

This past week I found another retail internet site that blew me away. I needed a pair of shoes so I shopped at zappos.com for the first time. My wife […]

Read More...
Posted on: February 8, 2008 in Customer's Heart, Publishing
Jan
28

Creating Experience When You are a Small(er) Company

I want you to know – I’ve heard you. Several people emailed me that my recent article on creating unforgettable experience only focused on the big players. The common email […]

Read More...
Posted on: January 28, 2008 in Customer's Heart, Leadership, Publishing
Dec
28

Christmas Retail: Boom or Bust

I guess it depends on what you read, what you view and with whom you talk. Most experts feel this Christmas retail season was not up to expectations and they […]

Read More...
Posted on: December 28, 2007 in Customer's Heart, Leadership, Publishing
Dec
04

Why Do We Need Another Bible Translation?

For the last three years Ecclesia Bible Society and our folks at Thomas Nelson been working hard together as a team on a new Bible translation called The Voice. The […]

Read More...
Posted on: December 4, 2007 in Books, Customer's Heart
Nov
25

Mid-Size Retail in Crisis

in the aftermath of “Black Friday” (or the Day after Thanksgiving), I read several articles about American shopping habits. Most of the articles I read indicated that there was a […]

Read More...
Posted on: November 25, 2007 in Customer's Heart, Publishing
Oct
26

Why Play the Price Game?

I have found that so many times Specialty Retailers strategically take what seems to be the easy way out and focus all their attention on price. They allow themselves to […]

Read More...
Posted on: October 26, 2007 in Customer's Heart
Sep
28

A Great Book Buying Experience

This week a colleague and I were in several independent book stores. In one store in particular he said, “I just want to shop in this store! What makes the […]

Read More...
Posted on: September 28, 2007 in Customer's Heart
Sep
24

Why Chain Stores are Winning in Book Retail

Last week I found myself in a large independent retail bookstore . It is located in a large metropolitan city and would be considered a large independent. I took two […]

Read More...
Posted on: September 24, 2007 in Customer's Heart
Sep
12

Transforming Your Culture and Your Results

Strategy+Business magazine recently featured an article about Barclays Bank and their transformation as company. In 2003, Barclays management resolved to accelerate performance and in Spring of 2006 they announced the […]

Read More...
Posted on: September 12, 2007 in Customer's Heart
Sep
04

How to Kill a New Idea

Recently branding guru and media critic Adam Hanft wrote: It’s easy to look at the iPhone and then reverse-engineer the arguments that would have killed it off at damn near […]

Read More...
Posted on: September 4, 2007 in Customer's Heart
 

Trust is the winsome wedding of faith and hope.

Brennan Manning

©2014 Wayne Hastings. All Rights Reserved. Site by Birdsong Creative.