Archive for June, 2008

 
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Jun
03

In ‘n Out or Ruby’s Diner – Who Makes the Best Burger?

I really love Southern California. It’s my home, my heritage and just a fun place to hang out for vacation. What fun it was the other night to sit in […]

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Posted on: June 3, 2008 in General
Jun
02

Creating Customer Experience with Felt Need Merchandising

On Friday I had the privilege to speak at the Book Expo America convention in Los Angeles. It was a tremendous opportunity to connect with retailers from around the world […]

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Posted on: June 2, 2008 in General, Publishing
May
23

Retailing

Very early in my retailing career we were hit by several things that negatively affected our business. First, after being the only game in town, the city decided to construct […]

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Posted on: May 23, 2008 in General, Publishing
Apr
23

System of Belief or Way of Life

I started reading Brian McLaren’s latest book, “Finding Our Way Again: The Return of the Ancient Practices”. Like many of Brian’s book, it jolted me with amazing challenges. The first […]

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Posted on: April 23, 2008 in General, Inspirational
Feb
21

Why a Green Bible

On February 19th, we announced that going forward we’re only going to publish Bibles that meet certain environmental standards. Many people have emailed me and sent thanks for the stand […]

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Posted on: February 21, 2008 in General
Feb
15

May the Best Team Win

As I’ve mentioned before I like Donald Trump’s Apprentice show. I know it’s not reality, but I also like to watch the interaction and Trump is, well Donald Trump. Last […]

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Posted on: February 15, 2008 in General
Jan
16

Giving the Customer an Unforgetable Experience

It’s simply wonderful when retailers give you a reason to shop their stores and as I’ve said before, I believe that Experience is one of the most fundamental reasons why […]

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Posted on: January 16, 2008 in General
Dec
13

Taking a Stand

I’m learning – it’s extremely important to me and my business to take a stand. Too many times we go for the comfortable outcome, or we just waffle between the […]

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Posted on: December 13, 2007 in General
Nov
21

The Power of Unexpected Thinking

I have really enjoyed “Made to Stick: Why Some Ideas Survive and Others Die” (Chip Heath, Dan Heath). They have done a tremendous job helping all of us develop ideas […]

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Posted on: November 21, 2007 in General
Nov
07

Award Winning Products

Like most writers and publishers I enjoy product creation. One way to measure how well we’ve put something together is sales – let’s face it until a real customer decides […]

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Posted on: November 7, 2007 in General
 

Trust is the winsome wedding of faith and hope.

Brennan Manning

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