Archive for October, 2007

 
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Oct
31

What Makes Extraordinary Customer Service?

Recently a colleague and I were flying from Des Moines to Nashville through Chicago. We were slightly delayed in Des Moines and told there were major thunder storms circling Chicago. […]

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Posted on: October 31, 2007 in General
May
13

Changing from Old Habits

Some friends and I played golf yesterday and we enjoyed a fun round. Jerry, one of my playing partners, gave me a tremendous tip that literally changed how I play […]

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Posted on: May 13, 2007 in General
May
09

Simply Focused

Our local newspaper, The Tennessean, recently ran an interesting interview with David Oreck. He has built an extremely solid business and suggested that two key lessons are essential to building […]

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Posted on: May 9, 2007 in General
Apr
03

Knowing Your Customer’s Need

I found Dallas Morning News columnist Scott Burns’ recent article “Corporate America Needs More Daring Leaders” intriguing and enlightening. It now only pointed the reader to be a daring leader, […]

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Posted on: April 3, 2007 in General
Feb
25

Vision and Amazing Grace

Mike Hyatt’s recent post on Vision and Strategy is right on. Vision must come before strategy. I went to the movies the weekend and saw Mike’s Blog post manifested on […]

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Posted on: February 25, 2007 in General
Jan
26

Five Things You May Not Know About Me

Our CEO, Mike Hyatt, tagged some of us to take the challenge of the “Five Things You May Not Know About Me.” It sounds like fun, so here goes: 1. […]

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Posted on: January 26, 2007 in General
Oct
16

Satisfying Customers

When the rest of the dot-com world was out hiring marketing personnel, Google was hiring mathematicians. When today many of the dot-com boom companies are long forgotten, Google is spending […]

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Posted on: October 16, 2006 in General
Aug
11

Creating a Dialog with your Customers

In a recent interview with Seth Godin, Guy Kawasaki asked about companies that had created brands by dialoguing with their customers. Unfortunately neither man (both of whom I feel are […]

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Posted on: August 11, 2006 in General
Feb
03

Bringing Back the Faithful

This week started on a bad note. My iMac went down on Monday and left me stranded. My first response was to call my local Apple store, but they don’t […]

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Posted on: February 3, 2006 in General
Aug
12

In the Beginning

All of us are wonderful starters. The new weight-loss program, exercise program, and the new class on sculpture all spark our adrenalin and we’re off the races. We dig right […]

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Posted on: August 12, 2005 in General
 

Trust is the winsome wedding of faith and hope.

Brennan Manning

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