Archive for February, 2010

 
  • Search

Feb
10

Don’t Manage the Measurements;
Manage to Maximize

Many businesses and organizations make the mistake of managing the measurements of their business and not the outcomes. They seek to manage “sales” or their “profits” and frustrate themselves, their […]

Read More...
Posted on: February 10, 2010 in Customer's Heart, Publishing
Dec
01

Understanding and Managing Retail’s Open Loop

Retailers often use mailed catalogs or email blasts to generate traffic and increase sales. There’s nothing wrong with this strategy as long as the retailer is properly using their respective […]

Read More...
Posted on: December 1, 2009 in Customer's Heart, Publishing
 

Trust is the winsome wedding of faith and hope.

Brennan Manning

©2014 Wayne Hastings. All Rights Reserved. Site by Birdsong Creative.