Archive for October, 2009

 

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Oct
20

Delegating Customer Service

Flying this week reminded my how frequently companies delegate customer service activities back to the customer. It's like delegating backwards. Just in the airline industry alone, customers now handle their […]

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Posted on: October 20, 2009 in Customer's Heart, Leadership, Publishing
 

Trust is the winsome wedding of faith and hope.

Brennan Manning

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Developer and maximizer of people and ideas. Pastor of Resource Development @gracechapellf, Family guy, golfer, writer, speaker, baseball nut and film noir buff.


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